Covid-19 OTR Services updates

From March 23, Sheridan classes and services will resume using alternative methods of delivery - allowing all students to complete the Winter 2020 term.

In response to the COVID-19 pandemic, our service delivery has changed. While the Office of the Registrar cannot offer in person service, our staff are available online, via email and over the telephone. See below for alternative arrangements.

As always when contacting Sheridan, please provide your Sheridan Student ID Number to allow us to serve you better. When emailing the Office of the Registrar, if you are an applicant or current student use your Sheridan email account to help us confirm your identity.

We appreciate your patience and understanding.


Sheridan's Admissions team is not offering on-site, in-person advising or support.  Until further notice, we will continue to process applications and respond to inquiries through email and phone.  To reach the admissions team, please email or call 905-845-9430, options 4. 

Please have your Sheridan Student ID Number available and be as specific as possible regarding your inquiry.

Remember, you can track your Application progress and any outstanding Admission Requirements through myStudent Centre.



Contact your Records Specialist

If you need to speak with your Records Specialist, make an appointment using the QLess Kiosk or App. Your Record Specialist will contact you by phone at the arranged appointment time (using the number you provide – so make sure it’s correct).

Visit to find your Record Specialist and for more information on making a QLess appointment.

Course Drop/ Program withdrawal

(Revised date) April 3, 2020 is the last day to withdraw from your program or drop a course without Academic Penalty. You can complete your course drop or withdrawal online.

For more information on Online Course Drops, go to

For information on Online Program Withdrawals, go to

Apply to Graduate

Apply to graduate through myStudent Centre. Visit for more information.

Documents and Transcripts

International Students: Letters of Enrolment

Full-time International students can request Letters of Enrolment through the Enrolment Verification link in myStudent Centre.

Part-time International students and International students on a vacation term must contact the International Centre for Letters of Enrolment.

Details here:


You can request an eTranscript or hard copy of your transcript using the OTR’s transcript request service. Go to for more information

Education Verification

If you need Sheridan to verify your academic credentials, email your request to academic-history@sheridancollege.causing your Sheridan email account. Please include your Sheridan Student ID Number with your request.

Letter of Enrolment/ Confirmation of Enrolment

If you require a Letter of Enrolment to confirm that you are attending Sheridan College, please email using your Sheridan email account. Please include your Sheridan Student ID Number with your request.


RESP and form fulfillment

For RESP and form fulfillment email the Records team at your campus, using your Sheridan email account.



Fee Payment

Sheridan is unable to accept in-person payments at any of our campuses. Please make your payment at a branch of your bank or financial institution, or through your financial institution's automated, telephone or online banking services. Please use your Sheridan student number as account/reference number.

Financial Aid

Sheridan will continue to provide Financial Aid support and assistance via email and telephone.

Email: using your Sheridan email account with your Sheridan Student ID number and provide as much information regarding your inquiry as possible.

For service by phone, students can follow the steps at or through the QLess mobile app.  Students will be contacted directly at the phone number they provide. 

Contact the Office of the Registrar

We are only a phone call or email away:


905 845 9430 Choose option 4
905 459 7533 Choose option 4


Hours of operation
Monday – Thursday: 8 am to 8 pm
Friday 8 am to 4:30 pm
Saturday 9 am to 1 pm